Warranty Policy
Let’s face it, we all ride hard and the toys we play on are bound to take some abuse. Nearly all manufacturers understand this and provide a warranty against defects and workmanship. Each new product sold by Cables Wake Park is covered by the individual manufacturer’s warranty. All warranty claims must be processed through the provider where the goods were purchased (please check the manufacturer’s website for information regarding their specific warranty policy). The manufacturer will make all warranty decisions.
*Return shipping on warranty claims is the responsibility of the buyer. The manufacturer or Cables Wake Park will cover shipping charges on all items replaced or repaired under warranty. Any outside expenses that stem from a warranty situation aren’t covered by Cables Wake Park or the manufacturer. Used and demo products are sold “as is” and do not carry a warranty by Cables Wake Park. If the warranty is not specified on the product purchased or on the manufacturer’s website, please contact us via email proshop@cableswakepark.com.au.
Warranty Claim Process
All products available for Pre-Order are indicated with “Pre-Order” in the product name on our website. To place a Pre-Order, simply add the product to your cart and check out, the same as placing a normal order. The estimated arrival date is also outlined on the product. Please keep in mind that this arrival date is an estimate, and is subject to change
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Step 1:
Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:
- Normal wear resulting from standard usage that occurs over time. (chipped topsheet from handle dings, sun faded topsheet, etc)
- Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
- Damage to product resulting from improper care or unnecessary roughness. (standing a board on tip/tail into rough grounds, stored improperly or left in the weather, etc)
- Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
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Step 2:
Fill out a warranty request form.
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Step 3:We will contact you with further instruction. The next step varies by manufacturer and we will provide you with all the details for the next step.
If you have any questions, don’t hesitate to give us a call on (02) 4722 2537. We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.
For Returns – Please refer to our returns policy.
